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Return Policy

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NOTE: You must contact a representative in our returns department to help you decide whether your item is damaged, defective, or the wrong item. Simply returning an item to our warehouse will NOT guarantee a refund or replacement.  Please have the tracking number from the shipping label, as you will need to provide this in order for the returns department to process your request.

Please inspect your order immediately upon receipt in order to report any issues you encounter within the time allowed.  If our office is closed during the allowed 24 hour period, you may report the issue on the next business day.

Wrong Item Received

We do our best to reduce the occurrence of wrong items being shipped out; however, mistakes are sometimes made in order entry or in picking the correct item from the shelves in the warehouse. If you think you have received the wrong item, please contact our returns department within 24 hours of receipt, and they will assist you in determining whether you did in fact receive the wrong item.

Once you have contacted our returns department and have determined that you have received the wrong item, they will assist you in processing the return or exchange.

If you wish to exchange the item:

1) The correct item will be sent to you right away.
2)  You must provide a valid credit card as a guarantee of return of the incorrect item.
3) A call-tag will be sent to you either via email or USPS to return the wrong item.
4) You must contact our returns department when you receive the call tag, and provide the tracking number.

You will need to return the wrong item in the original packaging or comparable packaging. If your incorrect item is not received within 7 business days from the date you receive the call-tag, you will be charged for the replacement part or item that has been sent to you.

If you wish to return the item:

        1)  An RMA# will be issued for the return.
        2)  A call-tag will be sent to you either via email or USPS to return the wrong item.
        3)  You must contact our returns department when you receive the call tag, and provide the tracking number.

You will need to return the wrong item in the original packaging or comparable packaging. If your incorrect item is not received within 7 business days from the date you receive the call-tag, you will not be guaranteed a refund.  Refunds are issued only after the return has been confirmed as received.

Return of Damaged or Defective Items
Defective Item - this is a type of defect that is due to manufacturing.
Damaged Item - this is damage due to shipping or mishandling.

Defective Items: You will need to contact our returns department within 24 hours that you have received a defective item. Once you have contacted the returns department and have determined that you have a defective item, they will assist you in processing the return or exchange.

If you wish to exchange the item:

1) The replacement item will be sent to you right away.
2)  You must provide a valid credit card as a guarantee of return of the defective item.
3) A call-tag will be sent to you either via email or USPS to return the defective item.
4) You must contact our returns department when you receive the call tag, and provide the tracking number.

You will need to return the defective item in the original packaging or comparable packaging. If your defective item is not received within 7 business days from the date you receive the call-tag, you will be charged for the replacement part or item that has been sent to you.

If you wish to return the item:

        1)  An RMA# will be issued for the return.
        2)  A call-tag will be sent to you either via email or USPS to return the defective item.
        3)  You must contact our returns department when you receive the call tag, and provide the tracking number.

You will need to return the defective item in the original packaging or comparable packaging. If your defective item is not received within 7 business days from the date you receive the call-tag, you will not be guaranteed a refund.  Refunds are issued only after the return has been confirmed as received.

Damaged Items: You need to notify our returns department within 24 hours that you have received a damaged item. If you suspect that your item may be damaged upon receipt from the shipping carrier, the safest and most effective way to return the item is to refuse the shipment from the carrier. If you have taken receipt of the damaged items and did not refuse shipment, we ask that you keep the original packaging and take photographs of the damage to the shipping box as well as the damage to the item.

Once you have contacted our returns department and have determined that you have a damaged item, they will assist you in processing the return or exchange.

If you wish to exchange the item:

1) The replacement item will be sent to you right away.
2)  You must provide a valid credit card as a guarantee of return of the damaged item.
3) A call-tag will be sent to you either via email or USPS to return the damaged item.
4) You must contact our returns department when you receive the call tag, and provide the tracking number.

You will need to return the damaged item in the original packaging or comparable packaging. If your damaged item is not received within 7 business days from the date you receive the call-tag, you will be charged for the replacement part or item that has been sent to you.

If you wish to return the item:

        1)  An RMA# will be issued for the return.
        2)  A call-tag will be sent to you either via email or USPS to return the damaged item.
        3)  You must contact our returns department when you receive the call tag, and provide the tracking number.

You will need to return the damaged item in the original packaging or comparable packaging. If your damaged item is not received within 7 business days from the date you receive the call-tag, you will not be guaranteed a refund.  Refunds are issued only after the return has been confirmed as received.

*If you have any questions regarding our return policy or have any suggestions or comments, please feel free to submit a ticket to our returns department.

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